Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Europe will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonlamp.ltd
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***n –
Excellent arrived early
S***f –
Took 20 cm with remote control. In real life is even more beautiful than in the photo. There are jambs of course, at the poles, but they are not particularly visible. Hung in the bed of the child-now sleeps without fear under the moon light)
P***y –
The lamp is excellent. Packed well, delivered in a week, track tracked. The price corresponds. Definitely recommend!
G***s –
Looks good and works well too
Customer –
Took almost the largest size, the first time came a cracked ball, apparently damaged during transportation, but came to Kiev for 2-3 weeks somewhere. The store immediately made a free replacement and sent again, in connection with coronavirus it was about a month. But everything is whole, I’m happy. Now we will sit beautifully in quarantine.
D***o –
Fully recommended, the order arrived in perfect condition and before the estimated arrival date, it’s from a very good material, and just like in the pictures, thank you very much store (A).
I***v –
Cool night light! Everything works well, came whole! Truth waited a very long time, 2 days before the end of the maximum period only took.
H***e –
The goods are safely and delivered were bright. It’s just too bad we can’t adjust the brightness. Things can safely delivery and high brightness is also good. Just brightness adjustable safety and what is not easy.
T***g –
I love this product! It works well and is very accurate as described and showed on photos. I am very happy with this purchase!
A***l –
Super Thank you dear store iper beautiful super well Pack 5 stars
Y***a –
It’s beautiful!
F***a –
Same as the photo, I send sooner than expected.
N***o –
Everything is fine, everything works, only the box is wrinkled, but everything is whole!!!
A***a –
The moon is very good. I had to wait for her, of course, but it was worth it. The child is very happy. A clear drawing, bright colors, control from the remote and from the sensor. The moon is tough enough. Bought for 870 rubles. The price is just funny for such a chic thing
Customer –
All OK arrived sdeck
U***d –
it was just as described
L***o –
I’m very satisfied with the quality and shipment quickness!
E***s –
All right, excellent product, product recommended